We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

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  • Follow the steps below to cancel your cloud subscription service - this will avoid auto-renewal charges in the future while still allowing you to enjoy our current paid subscription term.

    Step 1: From the Home Page, tap the three-dot icon to enter the Device Settings page

    Step 2: Tap CloudPlay

    Step 3: Tap Subscription Management at the bottom

    Step 4: Scroll down to tap Cancel Subscription at the bottom

    Step 5: Tap Yes to proceed further

    Please note that when the subscription is canceled:

    1) There are no refunds/prorated dates

    2) Your recording plan will expire when it reaches the end of the subscription period

    Last Updated:13/09/2022

  • EZVIZ CloudPlay is currently only available in USA, Canada, Mexico,UK and Europe. You can still choose SD Card and WiFi NVR for local storage.

  • Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

    Step 2: Tap CloudPlay

    Step 3: Tap the three-dot icon on the top right

    Step 4: Then tap CloudPlay Subscriptions and you would be able to see all the payment history of CloudPlay under this account