EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
If you encounter the situations during the initial setup of EZVIZ 4G cameras, after correctly inserting the SIM card, the camera prompts "Network connection failed", please follow the steps below:
1. Before trying again, please kindly note that a compatible SIM card and an active cellular data plan are required. For EB8 camera, you may check the compatible carrier information on https://www.ezviz.com/inter/product/EB8/46565#Carrier.
2. Please also ensure that the SIM card PIN is unlocked before being insert into the device.
3. If the device still prompts “Connection failed”, click on “Try APN Configuration" in the app interface and follow the app wizard. (If the indicator is not in fast-flashing blue, please press and hold the RESET button for 4s to reset the device).
When you ensure that the conditions for APN Configuration are met, please tap “Next” in the app interface.
4. Please input APN based on carrier info.“APN” and “Authentication Type” are required information. For APN information, please liaise with your carrier. After filling in the relevant information, please tap “Submit”.
5. Please make sure that the conditions for APN Configuration are met:
1) The indicator is still in fast-flashing blue.
2) The environment is quiet and the phone stays close to device. Turn the volume of your phone's speaker to the maximum and place it next to the device's speaker. Observe whether the device emits two rapid beeping sounds. If it does, this means it has recognized the sound wave information sent from the app, and please wait for the configuration process finished. If you cannot hear the sounds, please reset the device again and return to the first step.
After completing the above steps, you can enjoy your EZVIZ 4G camera. If you need further assistance, don't hesitate to contact our support team for personalized guidance.
