Please follow the below steps to add your device:
1. Please ensure your NVR is online.
2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device.
If prompted for a password during adding, please kindly note that the password would be the verification code that you could find on the white sticker of the NVR box.
If prompted for an encryption password when viewing a camera, please kindly note that the password would either be the login password you created for the NVR during the initial setup (if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have (if your cameras are set up via EZVIZ app).
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