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To reset the password, please follow below steps first:
1. Please ensure the device is online, and hover your mouse to the top of the screen and click on "device management"
2. When prompted, click on “Forgot Password” on the monitor
3. After this, a verification code for password reset would be sent to your registered email address or phone number
4. Input the code and follow the onscreen prompt, you would be able to reset your DVR/NVR
However, if you are unable to reset password through above method, for user privacy and device safety, it is required to contact us via the account your device linked to. Thus, please make sure you send us the long serial number or the GUID file by following below steps through the linked account.
1. Remove the Ethernet cable connected to your DVR/NVR and reboot your device
2. Hover your mouse to the top of the screen and click on "device management"
3. When prompted, click on “Forgot Password” on the monitor - You will be prompted to call EZVIZ, click on "OK" and you will arrive at the screen where either you have the long serial number or it will ask you to download the GUID file using USB drive.
4. If long serial number, please take a clear picture with the time and date on your monitor visible and send it to us
5. If GUID file, please insert a USB drive into the USB slot on the unit > Click the "Export" button to export the GUID file to the USB > attach the GUID file in the reply to this email
After verification, we will send the secure code to you as soon as we can.
You may also click here to view our FAQ video for the detailed instructions mentioned above and we hope this will help.
