EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
Regarding the overlapped map or if your robot always creates new maps, we recommend checking if there have been any changes in the environment or location around the base station, as this may lead to localization failures. Typically, a localization failure requires the map to be redrawn.
Please ensure that there is sufficient clearance on both sides of the base station to allow the robot to return to its charging dock properly. Additionally, we suggest deleting the new map and recreating it to see if the problem is resolved.
Moreover, please inspect your home for areas that could easily cause the robot to get stuck, such as the base of a fan. Robots often encounter difficulties in these zones. We recommend marking these areas as small no-go zones on the map.
If you need further assistance, please contact the EZVIZ support team for personalized guidance.
