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If your smart lock being unable to remote unlock, please kindly follow the steps below:
1. Please make sure your smart lock is running on the latest device firmware.
2. Please check and select the time zone for the smart lock again (device Settings>Device information>Time zone).
3. If you are using the DL01S smart lock, please make sure the lock is connected with the A3 gateway via Wi-Fi connection and its keypad as well.
If you need further assistance, please contact the EZVIZ support team for personalized guidance.
