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Please note that for most EZVIZ devices, usually there are three ways to get the 6 capital letters device code:
1. You can find it on the device label of the EZVIZ device;
2. For some models, there is a QR code on the manual cover that contains device information (Note: no such info if on the cover it says, "scan the QR code for detailed manual”). And you can use a third party QR code scanner to scan it to get the device code;
3. Alternatively, you can find it in the Device QR Code or Verification Code in the camera Settings > Device Info/About on the EZVIZ mobile app if you have previously set up the device with this phone. Apart from this, for some models, if the cameras are online now, you can also tap the eye-like icon, and enter the OTP (one-time password) sent to the e-mail address or phone number you used to register the EZVIZ account, then the verification code will be displayed after verification.
*Please note that for backend devices such as X5 and X4, the device code is the admin password that you set when you set up the device.
If you still need further assistance, please feel free to contact the EZVIZ support team at account@ezviz.com.
