To troubleshoot charging issues, ensure that the power source is functioning properly and that the RH1 device is correctly inserted into the dock. You should hear a charging notification when the device starts charging.
To further troubleshoot, please follow these steps:
1. Remove the RH1 from the dock.
2. Press and hold the power button for 3 seconds to check if the device powers on.
3. Check the battery level displayed on the screen:
- If the battery level shows 100% and this is your first time using the device, please note that this phenomenon is normal. We recommend fully depleting the battery before recharging it each time. During the initial charging cycles, the device automatically calibrates the battery, so after each full charge, the screen will turn off to enter power-saving mode.
- If this is not the case or if you encounter any other issues, please don't hesitate to reach out to EZVIZ customer support for additional assistance.
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