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  • >What to do if the smart lock can be opened directly from the outside

What to do if the smart lock can be opened directly from the outside

If you are experiencing an issue where the smart lock can be opened from the outside without using a fingerprint or passcode, please remove the front panel, rotate the square rod 90 degrees and try again. We recommend not securing it with screws immediately after installation; instead, wait until you have tested that all components are functioning properly before tightening it. If you still have further concerns, please contact our support team for further assistance.


Last Updated 18/07/2025

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