Applies to: DP1/DP2/CP4 door viewer

You may try the following steps to initially set up your EZVIZ door viewer with touch panel:

Step 1: Power on your device by pressing the power button.

Step 2: Click the "Settings" button on the screen.

Step 3: Tap "Network settings".

Step 4: Select the WiFi network you want to connect to.

Step 5: Enter the WiFi password until the connection is successful. Please ensure that your Wi-Fi password is less than 32 characters and excludes special characters.

If you fail to configure the device, we suggest you may check the below network requirements first:

1. Ensure that you have connected your mobile device to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good and functional. Most EZVIZ devices perform better when upload speed is greater than 2 mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interference such as wall, elevator, microwave, washing machines, and Bluetooth devices.

4. Ensure that DHCP settings on your router is on.

5. Ensure that when you configure network, your EZVIZ device is close to your Wi-Fi router. We do suggest that you keep the distance shorter than 1.5 meter.

6. Ensure that the Wi-Fi security on your router is WPA or WPA2, and your Wi-Fi password is less than 32 characters and excludes special characters.

By following these steps, you can effectively troubleshoot and resolve issues with your EZVIZ door viewer's connection to Wi-Fi. If you need further assistance, don't hesitate to contact our support team for personalized guidance.

We understand that you are experiencing human detection problems with your EZVIZ door viewer. Regarding this, here are some troubleshooting tips that we suggest you try.

1. Ensure the firmware of your device is up to the latest. (Check firmware version in device Settings > Device Information. If not the latest, you would be prompted to upgrade it.)

2. Check sensitivity settings. In device settings > Intelligent Detection > Detection Sensitivity, under PIR Infrared Detection, move the slider to the right to increase the sensitivity level.

3. Try to turn off Loitering Detection or decrease the period (also in device Settings > Intelligent Detection), as the longer the period is, the more time the device will need to trigger detection.

4. Try to select High-Performance Mode (in device Settings > Battery> Working Mode) and check whether you will receive more alarms.

5. Try horizontal movement and see whether the device would be triggered, as all PIR sensors are more sensitive to horizontal movements than vertical movements.

6. Try to reset the device