Product Support - EZVIZ Support

Do EZVIZ smart entry devices support other types of solar panels?
Applies to: HP3 Pro, EP3x Pro, CP3 Pro, EP7
We sincerely apologize that these devices are compatible only with the solar panel included in the package.
How to factory reset the EZVIZ HP7, CP7, and EP7 Video Doorphones
To factory reset your HP7, CP7, or EP7 video doorphone series, please tap "Settings>Firmware>Factory Reset" on the panel screen.
Can I add more screens to the smart home video doorphone?
Yes, you can integrate additional screens with your smart home video doorphone. Specifically, you can connect the doorphones with the SD7 smart screen. This is particularly beneficial for larger homes, as the SD7 extends the communication capabilities of your existing EZVIZ Video Doorphones.

By placing the SD7 in various areas of your home, such as the bedroom or kitchen, you can easily respond to doorbell rings without having to rush to a distant monitor. With just a few taps on the SD7, you can see who is at the door and grant access immediately.
Does the smart video doorphone support RTSP or ONVIF?
No, the smart video doorphone does not support RTSP or ONVIF. For optimal control and operation of the device, we recommend using the EZVIZ App.
Can the smart video doorphone add additional chimes?
No, the smart video doorphone does not support the addition of extra chimes.