Involved model: BM1/BC1/HB8/BC1C, etc.

Kindly note the actual battery life will vary depending on environmental factors, network stability, and the frequency of camera activities. 

Thus, to optimize the battery life, we suggest you check the following:

1. Low temperature. As the battery inside is a lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charge more often at temperatures below 0°C. 

2. Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing an unstable network. You may open the EZVIZ mobile app > enter camera Settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.

3. Meanwhile, you can try the below settings to reduce battery drain:

- enable Power Saving or Super Power Saving mode (only active live view can wake up the camera) in camera Settings > Working Mode or Battery.

- decrease detection sensitivity in camera Settings > Intelligent Detection.

- draw detection areas in camera Settings > Intelligent Detection.

EZVIZ Cameras have the option of setting a schedule for alarm notification pushes – this schedule will determine when you want to receive push notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

 (* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to device settings > Message Notification > enable Receive Device Message, please ensure this button is on all the time, otherwise, you will not receive the notifications at all.

3. Go to Notification Schedule > Customized Schedule > Add Schedule to add a time segment, repeat the process for all the days you want the schedule to operate.

4. Tap Save on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for EZVIZ APP Notification and the schedule will take effect next time segment you set.

For best performance, you may follow the below to place your solar panel:

1. Please do not place the solar panel under shades and ensure it gets the most sunlight.

2. Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

3. The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

If you're encountering difficulties charging your EZVIZ camera, here are some steps you can take to troubleshoot the issue:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

Please follow the steps below:

Step 1: From the Library Page, tap the second icon in the upper right corner to enter the Library Settings page.

Step 2: Tap Push Notification Settings.

Step 3: Tap Email Alerts.

Step 4: Select the devices you would like to receive notifications for and tap Save.

Note: If your account is not linked to an email address, please link an email address first. then select the devices for which you would like to receive notifications and tap Save, the linked email address would be able to receive the notifications.

*Data from EZVIZ Lab's test results under standard conditions, the actual charging time may vary due to environmental factors.

If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:

Step 1. Please make sure your account information and region are correct.

Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.

Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com

Overview about AI detection features on EZVIZ products

EZVIZ engages responsibly and actively in building a safer, better IoT space. 

While developing and applying new technologies to enhance product performance and elevate user experience, EZVIZ continues improving and progressing beyond its requirements for safety and reliability.

Some EZVIZ security cameras and video doorbells are embedded with local AI chips to provide locally processed, secure and smart detection capabilities. The embedded AI chip operates fully locally on the hardware instead of in the cloud, which enables users to control and manage the operation of AI to the greatest extent.

Here is a quick guide to help users understand the AI Features in EZVIZ products and how users can control and manage these Features.

The AI Features in EZVIZ products

Currently, the AI features in EZVIZ products are used for detection, which include Human Shape Detection, Vehicle Shape Detection, Pet Detection, Abnormal Sound Sensing (sudden noise level change), and Waving-hand Recognition & Control.

Human Shape Detection: The local AI chip will help the camera detect human-shape-alike objects in its viewing angle, which may be a moving rectangular object within a height of 1.5 to 2 meters that is no further than 10 to 15 meters away from the camera.

Vehicle Shape Detection: The local AI chip will help the camera detect car-like moving objects that match general car sizes and shapes, at a distance of no further than 15 meters away from the camera.

Pet Detection: The local AI chip will help the camera detect pet-like moving objects in its viewing angle at a distance of 3 to 5 meters (Currently this feature mainly works for cats and dogs).

Waving-hand Recognition & Control: The local AI chip will help the camera detect the waving hands in front of the camera, at a distance of 3 to 5 meters. Once the detection happens successfully, the device will automatically initiate a video call to the user’s EZVIZ App (It may be phrased as Gesture Detection in your EZVIZ App on different product pages, but currently this feature only detects a waving hand instead of any other hand gestures).

Abnormal Sound Sensing: The local AI chip will help the camera to detect special sound activities around it by using the built-in microphone. Such capability may include the detections of cat meowing/dog barking, baby crying sounds, and sudden loud noises (It may be phrased as Loud Noise Detection in your EZVIZ App on different product pages).

*NOTE:

The above algorithms are common and only used locally. During the operation of these algorithms, it does not involve the collection or processing of specific data such as facial features, physical characteristics, object colors/detailed features, verbal content, etc., nor does it involve the transmission, storage or processing of any original data in the cloud. Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user.

Controls over Your AI Features

Users can always choose to enable or disable AI detection features via the EZVIZ App for each applicable device model. Moreover, users have options to adjust the detection sensibility and customize detection zones based on their needs. For some outdoor camera and doorbell models, users can further set up no-filming privacy zones to avoid unnecessary or inappropriate motion detection/triggered video recording.

Products Models with AI Features

*Please note that this device model list is subject to changes as EZVIZ’s product range and supported services update or change in the future.