Product Support - EZVIZ Support

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What shall I do when the RE4 Plus or RE5 Plus device cannot return to the base station?
Please make sure the network environment is stable. If you encounter such issue, try switching to a better/different network or disconnecting and reconnecting the device to get it solved. Please also make sure that the base station is properly installed on a hard-level surface with no obstacles in the surroundings.
Where do I usually put the base station for the RE4 Plus and RE5 Plus?
Please install the Base in a location that the Robot can easily access. It is recommended to place the Auto-empty Base against a wall, and on a hard-level surface rather than on rugs or carpets. It is also recommended to give free space to the base station with at least 1.5m on the front and 0.5m on the left/right side.

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