EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
Choose a country or region to see content specific to your location and needs. You will be redirected to your local site.
Smart Wi-Fi Pan & Tilt Camera
  • FAQ


  • Tutorial Video

    Tutorial Video

  • Manuals


  • Datasheet


  • What to do if the SD card cannot be initialized?
  • How to deal with the system message “Device is offline”?
  • How to set up C6N/TY1/TY2 as a webcam?
  • What should I do if the EZVIZ APP prompts "The device is not activated"?
  • What should I do if I have lost my EZVIZ device verification code
  • What should I do if the device prompts "Incorrect Wi-Fi Password" during the configuration process
  • What is Image Encryption Password? How to decryt image or video?
  • How to play Fast Forward playback?
  • What should I do if I am unable to log in on EZVIZ APP
  • What should I do if I'm unable to receive the verification code?
  • Why real-time videos and playback stop automatically after 5 minutes?
  • What if I forget my password?

We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

We provide you with customized service and safe user experience with Cookie. Login and browse our website indicates that you permitted us getting information in/out the website with Cookie. Please visit Use of Cookies