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If you have already installed an SD card in your camera, but the status on the EZVIZ APP shows "No memory card" or "Please insert an SD card", below are some troubleshooting steps to resolve the issue for you:
Step 1: Ensure both the firmware of your camera and the EZVIZ APP are running on the latest version.
Step 2: Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above.
We do recommend you check the compatible list on our website.
Step 3: Power off your camera, remove and reinsert the SD card, power the camera on, and then initialize the card again on the EZVIZ APP if the SD card can be recognized. Meanwhile, please make sure that the card has been installed correctly and is not defective or damaged.
*Before initialization, do remember to backup important files by saving or exporting them if necessary.
Step 4: If not working, try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.
Step 5: To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.
