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If you have a wired kit DVR/NVR such as X4/X5 and the camera shows as Disconnected or Disabled in Menu > System Information, you can follow the steps below to troubleshoot the issue:
If all the cameras fail to link to X4/X5, please check to make sure the power supply is sufficient for your DVR/NVR. If yes but still not working, please try the below methods and see whether these might help:
1. Please ensure the firmware of your system is updated to the latest by going to the Device Management—Advanced Settings—Maintenance—Upgrade.
2. Unplug and plug in the power adaptor again, after that, click the Shutdown button then choose the Reboot button to reboot your system.
3. You may also try to default the system by going to the Device Management—Advanced Settings—Maintenance—Default.
If only some of the cameras fail to link to X4/X5, you can further troubleshoot by swapping the power cable and port with a functioning camera to see if the problematic camera starts working.
- If the camera starts working, it indicates that the issue might be with the cable or port.
- If the camera still doesn't work, the issue might be with the camera itself.
