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If you are experiencing issues with opening or closing the gate using the EZVIZ app or the indoor monitor—such as the mechanism attempting to close but then automatically reopening, or the gate opening and closing on its own—please follow the steps below:
1. Ensure that both the monitor and the doorbell have the latest firmware versions. You can check this by going to the "Settings" of each device separately in the EZVIZ mobile app, then navigating to "Device Information > Device Version".
2. On the monitor, go to "Settings > Screen and Image" and then adjust the "Gate-opening Command Time" to 3s, 2s, 1s, 0.3s, and 0.1s, respectively, to see if this resolves the issue.
If the problem persists, please reach out to our support team at support@ezviz.com and provide the following information:
- The serial numbers of the indoor panel and the outdoor intercom (doorbell).
- A photo of the gate motor nameplate.
- A photo of the current wiring setup.
- A video demonstrating the issue.
- The e-manual of your gate motor.
By following these steps, we hope to help you resolve the issue with your gate.
