EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
If you encounter a situation where the indoor monitor of the smart video doorphone reboots every time the lock is unlocked, please note that this appears to be a result of excessive lock power, as the power supply to the lock must not exceed 12V/1.1A to ensure smooth unlocking. If this is exceeded, please try the following to see if the problem can be resolved:
1. You can try lowering the screen brightness in settings > Screen and Image > Screen Brightness on the monitor.
2. If adjusting the brightness does not help, consider connecting a relay as described in the user manual. To do this, connect the relay to the lock terminals (indicated by a key symbol) on the back of the doorbell. Then, connect the other end of the relay to the positive and negative terminals of the lock.
3. Alternatively, you can try using a power supply with a 24V 1.5A input to see if that resolves the issue.
By following these steps, you should be able to address the rebooting issue with your indoor monitor. If the problem persists, please consider reaching out to our technical support team at support@ezviz.com for further assistance.
