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For NVR models such as X5S-4P/X5S-8P, if your wired POE cameras cannot be connected, please follow the steps below:
If all the cameras failed to link to X5S-4P/X5S-8P:
Please check to make sure the power supply is sufficient for your NVR. If yes but still not working, please try the below methods and see whether these might help:
1. Please ensure the firmware of your system is updated to the latest by going to the Menu > Maintenance > Upgrade.
2. Unplug and plug in the power adaptor again, after that, click the Shutdown button then choose the Reboot button to reboot your system.
3. You may also try to reset the NVR box.
If only some of the cameras failed to link to X5S-4P/X5S-8P, to further troubleshoot, swap the functional power cable as well as port for that camera and see whether the camera will work.
-If working, it means the issue might be with the cable or the port.
-If not working, the issue might be with the camera itself.
