How to cancel the CloudPlay subscription service?

Follow the steps below to cancel your cloud subscription service - this will avoid auto-renewal charges in the future while still allowing you to enjoy our current paid subscription term.

Step 1: From the Home Page, tap the three-dot icon to enter the Device Settings page

Step 2: Tap "CloudPlay"

Step 3: Tap "Subscription Management" at the bottom

Step 4: Scroll down to tap "Cancel Subscription" at the bottom

Step 5: Tap "Yes" to proceed further

Please note that when the subscription is canceled:

1) There are no refunds/prorated dates

2) Your recording plan will expire when it reaches the end of the subscription period

If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.