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  • Follow the steps below to cancel your cloud subscription service - this will avoid auto-renewal charges in the future while still allowing you to enjoy our current paid subscription term.

    Step 1: From the Home Page, tap the three-dot icon to enter the Device Settings page

    Step 2: Tap CloudPlay

    Step 3: Tap Subscription Management at the bottom

    Step 4: Scroll down to tap Cancel Subscription at the bottom

    Step 5: Tap Yes to proceed further

    Please note that when the subscription is canceled:

    1) There are no refunds/prorated dates

    2) Your recording plan will expire when it reaches the end of the subscription period

  • EZVIZ CloudPlay is currently only available in USA, Canada, Mexico,UK and Europe. You can still choose SD Card and WiFi NVR for local storage.

  • Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

    Step 2: Tap CloudPlay

    Step 3: Tap the three-dot icon on the top right

    Step 4: Then tap CloudPlay Subscriptions and you would be able to see all the payment history of CloudPlay under this account

  • 1. Make sure your camera is online and it has a stable and strong internet connection. Poor or intermittent connectivity can prevent recordings from being uploaded to the cloud and we do suggest an average upload speed of 2 Mbps or better.

    2. Make sure that your camera is not in Super Power Saving mode/Sleep mode/Privacy mode if your camera supports one of these features.

    3. Ensure that your CloudPlay plan is active and in use. You can check the status of the service by going to camera Settings>CloudPlay. When the status is "Service paused", please check if the Recording button on the CloudPlay page is enabled. In order to check this, you will need to tap the three-dot-like icon in the top right corner of the CloudPlay page> Recording Setting.

    4. If all the above settings are normal, please perform a test from your side to check whether the camera can be triggered normally or not. You may enable the Alarm Notification feature in camera Settings>Alarm Notification, then wave your hands in front of the camera lens until you can receive an alarm notification.

    5. If you cannot receive an alarm notification when you perform the test, please reset your camera by pressing and holding the Reset button for a few seconds and reconfiguring it. This may help to resolve any problems.

We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

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