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What should I do if my account is locked?

Wait for about 5 minutes, and then use the "Forgot Password" function to retrieve the password for your account.

1. Click "Forgot Password" on the login page of EZVIZ mobile app.

2. Enter the user's mobile phone number or email address, depending on how the account was registered.

3. A 4-digit verification code will be sent to the user to enter and complete his/her password change or recovery.

Last Updated 25/12/2023

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