Wait for about 20 minutes, and then use the "Forgot Password" function to retrieve the password for your account.

1. Click "Forgot Password" on the login page of EZVIZ mobile app.

2. Enter the user's mobile phone number or email address, depending on how the account was registered.

3. A 4-digit verification code will be sent to the user to enter and complete his/her password change or recovery.

Follow the steps below to delete the camera from your EZVIZ account using your mobile app.

1）Log into the EZVIZ account

2）Tap on the image of the camera to open the "live view" page

3）From the top right corner, tap on the "gear icon" to enter the Device Settings page

4）Swipe down to the bottom, and tap "Delete Device" to unbind it

NOTE for CloudPlay Subscribers: If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips" stored in the EZVIZ Cloud Storage service is also provided here.

WARNING: By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.

When this message pops up, it means that the device has already been connected to an existing EZVIZ account. To add it to a new account, you need to remove the device from the previous account since a device can only be bound to one account. For different situations, please refer to the guide below:

1) If you received the device from other people, please contact the previous owner and ask them to remove the device from their account for you. At EZVIZ, we respect the user’s ownership of their devices and data.

2) If this is a brand-new product, please return it to the place where it is purchased and explain the problem that you encountered.

3) If you’ve forgotten the login info to your old account, please try as many times as you can. We strongly encourage that you update the email or phone number before changing a service provider. We also recommend that you keep your password strong and safe to ensure the normal usage of your device.

Step 1: On the login page, input the correct account and tap Forgot password? button

Step 2: Tap Send to continue

Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number

Step 4: Input the 4-digit code you receive

Step 5: Create your new password and tap Save to complete the process

1. If you registered an account via email, please check your junk mail. If you still do not receive the verification code, you may have an email filter/block that is restricting this email. Please check with your email provider.

2. If you registered an account using a mobile phone number, please confirm that your mobile phone can receive SMS short codes. You can also try clearing the cache on your phone, restarting your phone, or inserting the SIM card into another phone to see if you can receive it.

3. If the issue persists after following the above steps and you need additional assistance, please provide your camera's SN, your phone number/email address, your country, the time of your request and a short video of the issue to the support center at support@ezviz.com.

Please follow the steps below:

1. Log in your EZVIZ account, tap the Profile Photo on the top left

2. Enter My Profile by clicking the profile picture

3. Tap Login Settings

4. Then tap Delete Account

5. Please read the Notice carefully before you confirm to Delete My Account

*Please make sure that all the devices under this account have been removed before you delete your account.

Please follow the steps below:

1. Log in to your EZVIZ account, tap the profile icon on the top left

2. Enter My Profile by clicking the profile picture

3. Tap the email or phone number you would like to change(input the code sent to your current email or phone number account if needed)

4. Follow the prompt to input the new email or phone number

5. Then input the code sent to the new email or phone number and the account will be updated

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

Step 2: Enter My Profile by clicking the profile picture

Step 3: Tap Change Password

Step 4: Input the old password and new password you would like to set, and then tap Save to complete the settings

Reminder: If you forget the old password, you may tap Forgot password? on the login page and a 4-digit code would be sent to your registered email or phone number for password reset.

1. Download the EZVIZ APP from the APP Store (IOS) or Google Play (Android) on your phone

2. Open the EZVIZ APP and tap Create New Account

3. Select your region on the top right side, enter your phone number or email address and set your account password, agree to the Terms of service, then tap Continue

4. Verify Account by entering the code in the picture and tap Apply

5. Enter the code sent to your registered email or phone number, the registration is complete and we highly recommend you link your phone number/email as well.

1. Open the EZVIZ app and tap Forgot password

2. Enter your EZVIZ account email address or telephone number and tap Next

3. If registered with email, check your email for the verification code. If you didn't receive the email? Check your junk folder.

4. If registered with phone number, the verification code will be sent by SMS.

5. Copy the verification code and return to the EZVIZ app.

6. In the Verification Code field, paste the verification code you received.

7. In the Enter New Password and Confirm New Password fields, type the new password you want to use with your account.

8. Your EZVIZ account password must be a minimum of 6 characters and both letters and numbers.

9. Tap Submit to complete the password reset.