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If the monitor connected to your X5 displays a black screen, please follow the steps below to check:
1. Power Check: Please check the power adapter and ensure that it is functional. A quick test will be swapping the camera power adapter for the DVR power adapter.
2. Reduce Sub-stream: Go to the Device Management—Advanced Settings—Record—Parameters, then reduce the Sub-stream of your camera and apply it.
3. Go back to the main menu, then click the Shut Down button to reboot your system again.
