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If you are unable to cancel the CloudPlay subscription on your own by going to the camera Settings > Cloud Storage > Subscription Management > Cancel Subscription on the EZVIZ APP, in order to provide the cancellation service, we would like to ask you to provide the following information by contacting EZVIZ at rma.glb@ezviz.com:
- The 9-digit SN of your EZVIZ camera
- The email address you used to subscribe to cloud storage or receive the CloudPlay receipt
- A screenshot of the subscription confirmation email
- Apply reason
Also, please note that when canceling the subscription:
1. There are no refund/pro-rated dates.
2. The recording plan will expire at the end of the subscription period.
