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If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:
Step 1. Please make sure your account information and region are correct.
Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.
Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.
If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com
