Micro SD Card
If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:
1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.
2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click "Here" to view partial test results of SD card compatibility.
3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.
4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.
5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.
If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.
It is estimated that for a 1080P EZVIZ security camera, a 16GB Micro SD card will provide approximately 28-32 days of recording under normal use, which is about 1 hour of motion event recordings a day. Recording time for 720p cameras will be longer.
Here is the estimated number of required spaces for your reference. Please note that the actual space taken up may vary depending on the operating environment and other factors.
| EZVIZ Model | Max. required space for one-day recording(GB) | Min. recording time per capacity of SD Card(days) | |||
| 16G | 32G | 64G | 128G | ||
| DP1,DP1C | 7.5 | 2.1 | 4.3 | 8.5 | 17.1 |
BC1,BC1C,BC2 C1C-720P,C1T-1080P DB1C,DP2,DP2C | 10.7 | 1.5 | 3 | 6 | 12 |
BC1-4MP,BC1C-4MP,HB8 C1C-1080P,C1C-B,C1HC H.265,C2C H.265 C3N,C3TN-2MP,C3TN-Color,C3W Pro-2MP,C3X C6N-1080P,TY1-1080P,TY2-1080P,C8C,C8C-LITE DB1 Pro,DB2,DB2 Pro,LC1C | 21.4 | 0.7 | 1.5 | 3 | 6 |
C3TN-3MP (OutPro),H3 C6N-3MP,CP1-3MP,C8W PRO-2K | 32.1 | 0.5 | 1 | 2 | 4 |
C3W Pro-4MP C6,C6N-4MP,C6W-4MP,CP1-4MP,TY1-4MP C8PF,C8W-4MP,LC3 | 42.8 | 0.4 | 0.7 | 1.5 | 3 |
| C8W PRO-3K | 53.5 | 0.3 | 0.6 | 1.2 | 2.4 |
The information listed in the following compatibility chart is only based on our lab test results. The actual performance and compatibility might vary due to the third factor (such as the change of manufacturing method and raw material) from time to time. For other EZVIZ devices not listed on the table, you may refer to those manufacturers and models that have passed our tests.
Important note: Currently, based on our lab test results, sorry to tell you that the Kingston CANVAS Select Plus series of SD cards may not work on our EZVIZ devices.
| CS-C1C-D0-1D1WFR | CS-C1C-D0-1D2WFR | |
|---|---|---|
| Kingston | ||
| Kingston 256GB | √ | √ |
| Kingston 128GB | √ | √ |
| Kingston 64GB | √ | √ |
| Kingston 32GB | √ | √ |
| Samsung | ||
| Samsung 256GB | √ | √ |
| Samsung 128GB | √ | √ |
| Samsung 64GB | √ | √ |
| Samsung 32GB | √ | √ |
| Samsung EVO 256GB | √ | √ |
| Samsung EVO 128GB | √ | √ |
| Samsung EVO 32GB | √ | √ |
| Samsung EVO 64GB | √ | √ |
| Samsung EVO Plus 128GB | √ | √ |
| Samsung EVO Plus 256GB | √ | √ |
| Samsung PRO 128GB | √ | √ |
| Samsung PRO 64GB | √ | √ |
| Samsung PRO 32GB | √ | √ |
| Sandisk | ||
| Sandisk 64GB | √ | √ |
| Sandisk 32GB | √ | √ |
| Sandisk Ultra 256GB | √ | √ |
| Sandisk Ultra 128GB | √ | √ |
| Sandisk Ultra 64GB | √ | √ |
| Sandisk Ultra 32GB | √ | √ |
| Sandisk Extreme 256GB | √ | √ |
| Sandisk Extreme 128GB | √ | √ |
| Sandisk Extreme 64GB | √ | √ |
| Sandisk Extreme PRO 256GB | √ | √ |
| Sandisk Extreme PRO 128GB | √ | √ |
| Sandisk Extreme PRO 64GB | √ | √ |
| CS-CV206-C0-1A1WFR | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-CV246-B0-1C1WFR | CS-CV246-A0-1C2WFR | |
|---|---|---|
| Kingston | ||
| Kingston 256GB | √ | √ |
| Kingston 128GB | √ | √ |
| Kingston 64GB | √ | √ |
| Kingston 32GB | √ | √ |
| Samsung | ||
| Samsung 256GB | √ | √ |
| Samsung 128GB | √ | √ |
| Samsung 64GB | √ | √ |
| Samsung 32GB | √ | √ |
| Samsung EVO 256GB | √ | √ |
| Samsung EVO 128GB | √ | √ |
| Samsung EVO 32GB | √ | √ |
| Samsung EVO 64GB | √ | √ |
| Samsung EVO Plus 128GB | √ | √ |
| Samsung EVO Plus 256GB | √ | √ |
| Samsung PRO 128GB | √ | √ |
| Samsung PRO 64GB | √ | √ |
| Samsung PRO 32GB | √ | √ |
| Sandisk | ||
| Sandisk 64GB | √ | √ |
| Sandisk 32GB | √ | √ |
| Sandisk Ultra 256GB | √ | √ |
| Sandisk Ultra 128GB | √ | √ |
| Sandisk Ultra 64GB | √ | √ |
| Sandisk Ultra 32GB | √ | √ |
| Sandisk Extreme 256GB | √ | √ |
| Sandisk Extreme 128GB | √ | √ |
| Sandisk Extreme 64GB | √ | √ |
| Sandisk Extreme PRO 256GB | √ | √ |
| Sandisk Extreme PRO 128GB | √ | √ |
| Sandisk Extreme PRO 64GB | √ | √ |
| CS-CV310-A0-1C2WFR | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-CV310-A0-1B2WFR | CS-CV310-A0-3B1WFR | |
|---|---|---|
| Kingston | ||
| Kingston 256GB | √ | √ |
| Kingston 128GB | √ | √ |
| Kingston 64GB | √ | √ |
| Kingston 32GB | √ | √ |
| Samsung | ||
| Samsung 256GB | √ | √ |
| Samsung 128GB | √ | √ |
| Samsung 64GB | √ | √ |
| Samsung 32GB | √ | √ |
| Samsung EVO 256GB | √ | √ |
| Samsung EVO 128GB | √ | √ |
| Samsung EVO 32GB | √ | √ |
| Samsung EVO 64GB | √ | √ |
| Samsung EVO Plus 128GB | √ | √ |
| Samsung EVO Plus 256GB | √ | √ |
| Samsung PRO 128GB | √ | √ |
| Samsung PRO 64GB | √ | √ |
| Samsung PRO 32GB | √ | √ |
| Sandisk | ||
| Sandisk 64GB | √ | √ |
| Sandisk 32GB | √ | √ |
| Sandisk Ultra 256GB | √ | √ |
| Sandisk Ultra 128GB | √ | √ |
| Sandisk Ultra 64GB | √ | √ |
| Sandisk Ultra 32GB | √ | √ |
| Sandisk Extreme 256GB | √ | √ |
| Sandisk Extreme 128GB | √ | √ |
| Sandisk Extreme 64GB | √ | √ |
| Sandisk Extreme PRO 256GB | √ | √ |
| Sandisk Extreme PRO 128GB | √ | √ |
| Sandisk Extreme PRO 64GB | √ | √ |
| CS-CV248-A0-32WFR | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-CV248-A0-32WMFR | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-DB1-A0-1B3WPFR | |
|---|---|
| Kingston | |
| Kingston 256GB | X |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | X |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | X |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | X |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | X |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | X |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | X |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-C3A-A0-1C2WPMFBR | |
|---|---|
| Kingston | |
| Kingston 256GB | X |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | X |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | X |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | X |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | X |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | X |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | X |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-C6N-A0-1C2WFR | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-C3N-A0-3H2WFRL | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-CV310-C0-6B22WFR | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-CV228-A0-3C2WFR | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
| CS-CV310-A0-32CWFRL | |
|---|---|
| Kingston | |
| Kingston 256GB | √ |
| Kingston 128GB | √ |
| Kingston 64GB | √ |
| Kingston 32GB | √ |
| Samsung | |
| Samsung 256GB | √ |
| Samsung 128GB | √ |
| Samsung 64GB | √ |
| Samsung 32GB | √ |
| Samsung EVO 256GB | √ |
| Samsung EVO 128GB | √ |
| Samsung EVO 32GB | √ |
| Samsung EVO 64GB | √ |
| Samsung EVO Plus 128GB | √ |
| Samsung EVO Plus 256GB | √ |
| Samsung PRO 128GB | √ |
| Samsung PRO 64GB | √ |
| Samsung PRO 32GB | √ |
| Sandisk | |
| Sandisk 64GB | √ |
| Sandisk 32GB | √ |
| Sandisk Ultra 256GB | √ |
| Sandisk Ultra 128GB | √ |
| Sandisk Ultra 64GB | √ |
| Sandisk Ultra 32GB | √ |
| Sandisk Extreme 256GB | √ |
| Sandisk Extreme 128GB | √ |
| Sandisk Extreme 64GB | √ |
| Sandisk Extreme PRO 256GB | √ |
| Sandisk Extreme PRO 128GB | √ |
| Sandisk Extreme PRO 64GB | √ |
Before setting up, please make sure you have already inserted an SD card into your camera and your camera supports 24/7 recording. Please also make sure the SD card has been initialized on the EZVIZ APP before use.
For battery cameras that support Power Plugged-in mode, you can enable the all-day recording function by following the steps below: enter the Device Settings page, tap Working Mode, and select Power Plugged-in mode. Meanwhile, it is highly recommended to keep the camera plugged in while using this feature.
For other models, please open the EZVIZ APP, from the Home Page, tap the three-dot icon next to the camera's name to enter the Device Settings page, scroll down to find Storage Status or Record List, and enable the "All Day" button for the Memory card.
If you have already installed an SD card in your camera, but the status on the EZVIZ APP shows "No memory card" or "Please insert an SD card", below are some troubleshooting steps to resolve the issue for you:
Step 1: Ensure both the firmware of your camera and the EZVIZ APP are running on the latest version.
Step 2: Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above.
We do recommend you check the compatible list on our website.
Step 3: Power off your camera, remove and reinsert the SD card, power the camera on, and then initialize the card again on the EZVIZ APP if the SD card can be recognized. Meanwhile, please make sure that the card has been installed correctly and is not defective or damaged.
*Before initialization, do remember to backup important files by saving or exporting them if necessary.
Step 4: If not working, try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.
Step 5: To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.
For our 1080p EZVIZ security camera, we estimate that a 16GB MicroSD card will provide approximately 28–32 days of recording under normal use, which is about a total of 1 hour of motion event recordings. Recording time for 720p cameras will be longer.
If you have installed an SD card, but the camera is not recording to it, below are some troubleshooting steps to resolve the issue for you:
1. Try to test by enabling “Alarm Notification” or “Notification” in camera Settings, waving your hand in front of the camera lens until you receive the alarm notification, and then checking whether you could play back the footage to further determine the issue.
2. If no recordings, ensure both the firmware and EZVIZ app are running on the latest version.
3. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. (We do recommend you to click https://support.ezviz.com/faq/264 to check the compatibility of your SD card first.)
4. Ensure the installation orientation of the SD card is correct
5. Ensure the SD card is initialized on EZVIZ app before using and the status should be Initialized or Normal. You can check the status in camera settings>Storage Status>Memory Card or camera settings>Record List>Memory Card. If the status shows abnormal or uninitialized, try to format it again through EZVIZ app. (Before formatting, do remember to back up important files.)
6. To further rule out the card issue, you may try to test with a different SD card or install the card in question on a different EZVIZ device.
7. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.
If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com or the online chat at the bottom corner. Our team love to help!
The following models support direct download of videos stored on an SD card by the EZVIZ App. Please make sure you have the latest version of the EZVIZ App and device firmware.
| Model Name | Device Version or later than this version |
| CS-BC1c-R100-2F8WFL | V5.4.0 build 230910 |
| CS-BM1-R100-2D2WF-Be | V5.3.6 build 220110 |
| CS-BM1-R100-2D2WF-Ra | V5.3.6 build 220110 |
| CS-C3TN-A0-1H2WFL | V5.3.5 build 211220 |
| CS-C3TN-R100-1K2WF | V5.3.8 build 220906 |
| CS-C3TN-R100-1K2WFL | V5.3.8 build 220906 |
| CS-C3TN-R100-1K3WKFL | V5.3.8 build 220825 |
| CS-C60p-R100-8G33WF | V5.3.8 build 240508 |
| CS-C60p-R100-8G44WF | V5.3.8 build 240617 |
| CS-C60p-R100-8G55WFL | V5.3.8 build 240605 |
| CS-C60p-R100-8H33WF | V5.3.8 build 240626 |
| CS-C61p-R100-8G55WFL | V5.3.8 build 240901 |
| CS-C6c-R100-1H3WF | V5.3.8 build 220705 |
| CS-C6c-R100-8G8WF | V5.3.8 build 231120 |
| CS-C6N-D0-2C3WF | V5.3.8 build 230210 |
| CS-C6N-D0-8B4WF | V5.3.2 build 230927 |
| CS-C6N-D0-8B4WF-IND | V5.3.2 build 240301 |
| CS-C6N-R105-1L3WF | V5.3.8 build 240407 |
| CS-C6N-R105-1L3WF-KJDS | V5.3.8 build 240902 |
| CS-C6N-R200-1Q5WFL | V5.3.9 build 250401 |
| CS-C6N-R200-1R5WFL | V5.3.9 build 250401 |
| CS-C6N-R200-8H8WFL | V5.3.9 build 250318 |
| CS-C7-R100-8G44WF | V5.3.8 build 231101 |
| CS-C7-R101-8G44WF | V5.3.8 build 240719 |
| CS-C8c-R100-1J4WKFL | V5.3.8 build 230811 |
| CS-C8c-R100-1J5WKFL | V5.3.8 build 231008 |
| CS-C8c-R100-1K2WKFL | V5.3.8 build 240101 |
| CS-C8c-R100-8H8WKFL | V5.3.8 build 240429 |
| CS-C8c-R200-8H8WKFL | V5.3.8 build 240201 |
| CS-C8W-A0-1H3WKFL | V5.3.8 build 220903 |
| CS-C8W-A0-1J5WKFL | V5.3.8 build 220901 |
| CS-C90-R100-8H44WKFL | V5.3.8 build 240801 |
| CS-CB2-R100-2D2WF-BK | V5.3.6 build 221214 |
| CS-CB2-R100-2D2WF-WH | V5.3.6 build 221214 |
| CS-CB2-R105-1K3F4GA-BK | V5.4.0 build 240311 |
| CS-CB2-R105-1K3F4GA-LBK | V5.4.0 build 240507 |
| CS-CB2-R105-1K3F4GA-LWH | V5.4.0 build 240507 |
| CS-CB2-R105-1K3F4GA-WH | V5.4.0 build 240311 |
| CS-CB3-R200-1K3FL4GA | V5.4.0 build 240724 |
| CS-CB3-R200-1K3FL4GA-LA | V5.4.0 build 240724 |
| CS-CB3-R200-1K3WFL | V5.4.0 build 240415 |
| CS-CB5-R100-2F8WFL | V5.4.0 build 230822 |
| CS-CB8c-R100-1N4WFL | V5.4.0 build 240911 |
| CS-CB8c-R100-1N4WL4GA | V5.4.0 build 241109 |
| CS-CB8-R200-1M8WFL | V5.3.6 build 241107 |
| CS-CB90-R100-1M44WFL | V5.4.0 build 241001 |
| CS-CB90x-R100-1M22FL4GA | V5.4.0 build 240625 |
| CS-CB90x-R100-1M22FL4GLA | V5.4.0 build 240625 |
| CS-CB90x-R100-1M22W4GA | V5.4.0 build 240625 |
| CS-CB90x-R100-1M22W4GLA | V5.4.0 build 240625 |
| CS-CB90x-R100-1M33W4GA | V5.4.0 build 240822 |
| CS-CB90x-R100-1M33W4GLA | V5.4.0 build 240822 |
| CS-CB90x-R100-1M44W4GA | V5.4.0 build 250101 |
| CS-CB90x-R100-1M44W4GLA | V5.4.0 build 250101 |
| CS-CP1-A0-2C3WF | V5.3.8 build 230210 |
| CS-CP1-A0-8B4WF | V5.3.2 build 230927 |
| CS-CP1-R105-1H3WF | V5.3.8 build 240119 |
| CS-CP1-R105-1J4WF | V5.3.8 build 231207 |
| CS-CP1-R105-1L2WF | V5.3.8 build 230811 |
| CS-CP1-R105-1L3WF | V5.3.8 build 240407 |
| CS-CP1-R105-8H8WF | V5.3.8 build 240807 |
| CS-CP3-R100-1K2WPDL | V5.4.0 build 240701 |
| CS-CPD5-R100-1H2 | V5.3.6 build 240704 |
| CS-CPD7-R105-1K3 | V5.3.6 build 230920 |
| CS-CPD7-R106-1K3 | V5.3.6 build 240222 |
| CS-E4p-R100-8C6WKF | V5.3.8 build 240901 |
| CS-E6-R100-8C5W2F | V5.3.8 build 230209 |
| CS-EB3-R200-1K3FL4GA | V5.4.0 build 240401 |
| CS-EB3-R200-1K3FL4GA-LA | V5.4.0 build 240506 |
| CS-EB3-R200-1K3WFL | V5.4.0 build 230718 |
| CS-EB5-R100-2F8WFL | V5.4.0 build 230822 |
| CS-EB8-R100-1K3FL4GA | V5.4.0 build 240227 |
| CS-EB8-R200-1M8W4GA | V5.4.0 build 241014 |
| CS-EB8-R200-1M8W4GA-CF | V5.4.0 build 241017 |
| CS-EB8-R200-1M8W4GLA | V5.4.0 build 241022 |
| CS-EB8-R200-1M8W4GLA-CF | V5.4.0 build 241022 |
| CS-EL3-R100-8C3WFL | V5.3.8 build 230726 |
| CS-EP3x-R100-6E32WPDL | V5.4.0 build 230705 |
| CS-EP8x-R100-1M42WPDL | V5.4.0 build 250423 |
| CS-EPD7-R100-1K3H | V5.4.0 build 230901 |
| CS-H3c-R100-1J4WKFL | V5.3.8 build 230804 |
| CS-H3c-R100-1K2WF | V5.3.8 build 220525 |
| CS-H3c-R100-1K2WFL | V5.3.8 build 220525 |
| CS-H3C-R100-1K2WFL-BR | V5.3.8 build 230313 |
| CS-H3C-R100-1K2WFL-FT | V5.3.8 build 240523 |
| CS-H3c-R100-1K2WF-STQC | V5.3.8 build 240919 |
| CS-H3c-R100-1K3WKFL | V5.3.8 build 220825 |
| CS-H3c-R100-1K3WKFL-BR | V5.3.8 build 240401 |
| CS-H4-R201-1H3EKFL | V5.3.8 build 240419 |
| CS-H4-R201-1H3WKFL | V5.3.8 build 230329 |
| CS-H5-1H3KFL4GA-IND | V5.3.8 build 240322 |
| CS-H5-R201-1H3EKFL | V5.3.8 build 240419 |
| CS-H6c-R100-8B4WF | V5.3.2 build 230927 |
| CS-H6c-R105-1H3WF | V5.3.8 build 240119 |
| CS-H6c-R105-1J4WF | V5.3.8 build 231207 |
| CS-H6c-R105-1J4WF-KR | V5.3.8 build 240226 |
| CS-H6c-R105-1J5WF | V5.3.8 build 240227 |
| CS-H6c-R105-1L2WF | V5.3.8 build 230430 |
| CS-H6c-R105-1L2WF-BR | V5.3.8 build 231007 |
| CS-H6c-R105-1L2WF-IND | V5.3.8 build 240315 |
| CS-H6c-R105-1L3WF | V5.3.8 build 240407 |
| CS-H6c-R105-1L3WF-BR | V5.3.8 build 240814 |
| CS-H6c-R105-8H8WF | V5.3.8 build 240807 |
| CS-H6c-R200-1Q5WFL | V5.3.9 build 250401 |
| CS-H6c-R200-1R5WFL | V5.3.9 build 250401 |
| CS-H6c-R200-8H8WFL | V5.3.9 build 250318 |
| CS-H6-R100-1J5WF | V5.3.8 build 231129 |
| CS-H7c-R100-8G44WF | V5.3.8 build 231101 |
| CS-H7c-R101-8H33WF | V5.3.8 build 240511 |
| CS-H7c-R101-8H44WF | V5.3.8 build 240718 |
| CS-H7c-R105-8H44WF4G | V5.3.9 build 250222 |
| CS-H7c-R105-8H44WFL4G | V5.3.9 build 250222 |
| CS-H80f-R100-8G444WKFL | V5.3.8 build 240831 |
| CS-H80x-R100-8G82WKFL | V5.3.8 build 240603 |
| CS-H8c-1K3KFL4GA-IN | V5.3.8 build 240130 |
| CS-H8c-1K3KFL4GA-IND | V5.3.8 build 240221 |
| CS-H8c-R100-1J4WKFL | V5.3.8 build 230811 |
| CS-H8c-R100-1J4WKFL-BR | V5.3.8 build 231025 |
| CS-H8c-R100-1K2WKFL | V5.3.8 build 230808 |
| CS-H8c-R100-1K3WKFL | V5.3.8 build 230808 |
| CS-H8c-R200-1J4WKFL | V5.3.8 build 230811 |
| CS-H8c-R200-1J5WKFL | V5.3.8 build 231008 |
| CS-H8c-R200-1K2EKFL | V5.3.8 build 231201 |
| CS-H8c-R200-1K2WKFL | V5.3.8 build 231201 |
| CS-H8c-R200-1K3EKFL | V5.3.8 build 231201 |
| CS-H8c-R200-1K3KFL4GA | V5.3.8 build 230808 |
| CS-H8c-R200-1K3KFL4GA-IN | V5.3.8 build 240130 |
| CS-H8c-R200-1K3WKFL | V5.3.8 build 231201 |
| CS-H8c-R200-1K3WKFL-BR | V5.3.8 build 240301 |
| CS-H8c-R200-8H8WKFL | V5.3.8 build 240130 |
| CS-H8-R100-1H3WKFL | V5.3.8 build 220906 |
| CS-H8-R100-1J5WKFL | V5.3.8 build 220901 |
| CS-H8x-R100-8H4WKFL | V5.3.8 build 240701 |
| CS-H90-R100-8H44WKFL | V5.3.8 build 240501 |
| CS-H9c-R100-8G55WKFL | V5.3.8 build 231109 |
| CS-H9c-R100-8H33WKFL | V5.3.8 build 231025 |
| CS-H9c-R105-8H55WFL | V5.3.8 build 250515 |
| CS-HB8-1K3FL4GA-IND | V5.4.0 build 240606 |
| CS-HB8-1K3FL4GA-LK | V5.4.0 build 240907 |
| CS-HB8c-R100-1N4WFL | V5.4.0 build 240911 |
| CS-HB8c-R100-1N4WL4GA | V5.4.0 build 241109 |
| CS-HB8-R100-1K3FL4GA-IND | V5.3.8 build 240606 |
| CS-HB8-R100-2C4WDL | V5.3.6 build 220613 |
| CS-HB8-R110-2C4WDL | V5.3.6 build 231120 |
| CS-HB8-R200-1M8WFL | V5.4.0 build 241017 |
| CS-HB90-R100-1M44WFL | V5.4.0 build 240715 |
| CS-HB90x-R100-1M44W4GA | V5.4.0 build 250101 |
| CS-HB90x-R100-1M44W4GLA | V5.4.0 build 250101 |
| CS-HGC2-R100-8H3HFL | V5.3.8 build 240920 |
| CS-HP3-R100-1K3WPDL | V5.4.0 build 240328 |
| CS-HP7-R200-1W2TFC | V1.0.1 build 241012 |
| CS-HPD5-R100-1H2 | V5.3.6 build 240131 |
| CS-HPD5-R106-1H2 | V5.3.6 build 250107 |
| CS-HPD7-R100-1K3 | V5.3.6 build 220820 |
| CS-HPD7-R101-1K3 | V5.3.6 build 230627 |
| CS-HPD7-R105-1K3 | V5.3.6 build 230920 |
| CS-HPD7-R106-1K3 | V5.3.6 build 240222 |
| CS-HPD7-R107-1K3 | V5.3.6 build 240222 |
| CS-HPD7-R400-8G8 | V5.3.6 build 241113 |
| CS-PM6-R101-6J3WF | V5.4.0 build 241225 |
| CS-PM6-R200-6J3WF | V5.4.0 build 250401 |
| CS-R5C-R100-8F | V2.12.0 build 220418 |
| CS-R61-A1 | V2.0.0301 build 240808 |
| CS-R61-A12 | V2.0.0301 build 240808 |
| CS-R61-A15 | V2.0.0301 build 240808 |
| CS-RS20-MAX-TGA | V2.0.1813 build 240830 |
| CS-RS20-NEO-KGA | V2.0.2401 build 250314 |
| CS-RS20-PRO-PGA2 | V2.0.0001 build 230506 |
| CS-RS20-PRO-PGA5 | V2.0.0001 build 230506 |
| CS-RS20-PRO-PGA-I | V2.0.0001 build 230506 |
| CS-RS20-PRO-TGA2 | V2.0.0001 build 230506 |
| CS-RS20-PRO-TGA5 | V2.0.0001 build 230506 |
| CS-RS20-PRO-UGA2 | V2.0.0001 build 230506 |
| CS-RS20-PRO-UGA5 | V2.0.0001 build 230506 |
| CS-RS20-PRO-UGA-I | V2.0.0001 build 230506 |
| CS-RS2-PRO-PGA-I | V2.0.0001 build 230506 |
| CS-RS2-PWT1 | V1.903.026 build 220811 |
| CS-RS2-TWT2 | V1.903.026 build 220811 |
| CS-RS2-TWT5 | V1.903.026 build 220811 |
| CS-S10-R100-1M4WFK | V5.3.8 build 241211 |
| CS-S10-R101-1M4WFK | V5.3.8 build 250401 |
| CS-TPD7-R100-1K3 | V5.3.6 build 230920 |
| CS-TPD9-R100-8G8 | V5.4.0 build 250201 |
| CS-TY1-C0-2C3WF | V5.3.8 build 230210 |
| CS-TY1-C0-8B4WF | V5.3.2 build 230927 |
| CS-TY1-C0-8B4WF-IND | V5.3.2 build 240301 |
| CS-TY1-R105-1H3WF | V5.3.8 build 240119 |
| CS-TY1-R105-1J4WF | V5.3.8 build 231207 |
| CS-TY1-R105-1J5WF | V5.3.8 build 240227 |
| CS-TY1-R105-1L2WF | V5.3.8 build 230811 |
| CS-TY1-R105-1L3WF | V5.3.8 build 240407 |
| CS-TY1-R105-8H8WF | V5.3.8 build 240807 |
| CS-TY7-R100-8G44WF | V5.3.8 build 240120 |
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