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"如果您在实时预览或回放时遇到音频采集问题，请按以下步骤操作：
1.确保设备设置页面的音量图标未静音且音频设置已启用。
2.检查手机扬声器音量是否已调高且正常工作。您可以在手机设置页面检查声音设置，确保媒体声音已开启，且手机未处于“勿扰模式”或“专注模式”（针对iPhone）。
3.如果您的EZVIZ设备支持双向通话，请检查使用双向通话时是否能听到声音。
如果问题仍未解决或遇到其他困难，请联系EZVIZ客户支持获取进一步帮助。"
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