For floor with soft wood, it maybe damaged by the obstacles like hard dust, ceramic, glass fragment sticked on the RS2 mop assembly and main brush, which belongs to a common phenomenon for RS2; influenced by the color, RS2 may not effectively detect and avoid the skirting line if the skirting line is made of dark light-absorbing material or with partial embossing, so that there is a certain probability that it will trigger a slight bump, which may cause scratches over time.
If you encounter a situation where the indoor monitor of the smart video doorphone reboots every time the lock is unlocked, please note that this appears to be a result of excessive lock power, as the power supply to the lock must not exceed 12V/1.1A to ensure smooth unlocking. If this is exceeded, please try the following to see if the problem can be resolved:
1. You can try lowering the screen brightness in settings > Screen and Image > Screen Brightness on the monitor.
2. If adjusting the brightness does not help, consider connecting a relay as described in the user manual. To do this, connect the relay to the lock terminals (indicated by a key symbol) on the back of the doorbell. Then, connect the other end of the relay to the positive and negative terminals of the lock.
3. Alternatively, you can try using a power supply with a 24V 1.5A input to see if that resolves the issue.
By following these steps, you should be able to address the rebooting issue with your indoor monitor. If the problem persists, please consider reaching out to our technical support team at support@ezviz.com for further assistance.
After typing in the password, every new device will have to wait for the owner’s permission to access the network. It’s a two-step verification to protect your network from hacking attempts.
No, the smart video doorphone does not support the addition of extra chimes.
The RE5 Plus does not support a carpet detection feature. If you want the robot to avoid carpets while mopping but still clean them when sweeping, you can set up a no-mopping area on the map. Additionally, you should remove the mop holder during this process to ensure the device does not mop over carpeted areas.
After reset, the password will become “last 4 digits of SN” + ”verification code(6 upper case letters)”.
No, the smart video doorphone does not support proximity cards from other brands.
If you are experiencing issues with opening or closing the gate using the EZVIZ app or the indoor monitor—such as the mechanism attempting to close but then automatically reopening, or the gate opening and closing on its own—please follow the steps below:
1. Ensure that both the monitor and the doorbell have the latest firmware versions. You can check this by going to the "Settings" of each device separately in the EZVIZ mobile app, then navigating to "Device Information > Device Version".
2. On the monitor, go to "Settings > Screen and Image" and then adjust the "Gate-opening Command Time" to 3s, 2s, 1s, 0.3s, and 0.1s, respectively, to see if this resolves the issue.
If the problem persists, please reach out to our support team at support@ezviz.com and provide the following information:
- The serial numbers of the indoor panel and the outdoor intercom (doorbell).
- A photo of the gate motor nameplate.
- A photo of the current wiring setup.
- A video demonstrating the issue.
- The e-manual of your gate motor.
By following these steps, we hope to help you resolve the issue with your gate.
Please follow the steps below:
1. If you are using the device for the first time or if it hasn't been used for a long time, switch on the power mode for about 3 minutes.
2. Remove the clean water bucket and clean the pipe under the bucket in case of blockage.
3. After clearing the blockage, fill the pipe with water and switch on the self-cleaning mode to see if the water goes down.
4. If it does and the problem persists, the clean water sensor may be broken.
If you set up EZVIZ security cameras or smart entry devices to keep an eye on your home but are concerned about potential privacy issues with your neighbors, drawing a privacy area can help you exclude areas you don’t want to include in your field of view.
These areas will be excluded when you view live or recorded footage. You can create up to four privacy areas for each EZVIZ device in your possession. If you prefer not to capture audio, you can disable the audio feature, which will ensure that your videos are completely silent.
Create, edit, or delete Privacy Areas
To create, edit, or delete Privacy Areas, please follow the steps below in the EZVIZ app:
1. From Home Page, tap the three-dot icon next to the device’s name or SN to enter the “Device Settings” page.
2. Scroll down to find “Privacy Settings”. Then tap “Customize the privacy area” and enter it. For some specific models, you can find “Customize the privacy area” directly at the bottom after you enter the Device Settings page.
3. Tap “Add an area”. Then you can tap the area to move it and drag the bottom right corner to modify the size.
4. Then click “Save” on the top right corner to complete the settings.
5. To edit an area, tap the area you would like to edit, then you can move it or drag the bottom right corner to modify the size. Then click “Save” on the top right corner.
6. To delete an area, tap the area you would like to delete and click “Delete the area”. Then click Yes to complete the settings.
Notes for Privacy Areas
1. The Privacy Area is NOT supported by all EZVIZ devices. You may review the detailed description on the product details page or contact our support team for more information.
2. Once configured, the masked area will be shown in both live view and recordings.
3. If your device position moves, the privacy areas will change, potentially no longer covering the intended zones.
*Related Articles:
How to enable or disable device audio?
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