The map can be saved all the time.

Yes. W3 supports 2.4GHz and 5GHz dual band.

Yes, the maps in the EZVIZ app be regionally segmented or merged.

Press the reset button for over 6 seconds until the light flash white, and the router will be rebooted to complete the process.

Rotary self-cleaning, the docking station has the function of air drying mop cloth.

No, the smart video doorphone does not support RTSP or ONVIF. For optimal control and operation of the device, we recommend using the EZVIZ App.

RS2 has four cleaning modes: [Vacuum Before Mop], [Vacuum While Mop], [Vacuum Only], and [Mop Only].

Yes, you can integrate additional screens with your smart home video doorphone. Specifically, you can connect the doorphones with the SD7 smart screen. This is particularly beneficial for larger homes, as the SD7 extends the communication capabilities of your existing EZVIZ Video Doorphones.

By placing the SD7 in various areas of your home, such as the bedroom or kitchen, you can easily respond to doorbell rings without having to rush to a distant monitor. With just a few taps on the SD7, you can see who is at the door and grant access immediately.

For instructions of how to link the video doorphone to the SD7 smart screen, please refer to: How to add your EZVIZ devices to the SD7 smart screen?

Please follow the steps below:

1. The App shows that the Robot is offline, but the device's WiFi indicator light remains on:

a. Log out of the App and log in again.

b. Reconnect the cellphone network (Wi-Fi or mobile network).

c. Restart the router.

2. The App shows that the Robot is offline and the Wi-Fi indicator light is always flashing:

a. Confirm whether the Robot is in a position where the Wi-Fi signal is weak.

b. Confirm whether the name or password of the Wi-Fi has been changed. If so, please reconfigure the network.

c. Please turn off the power supply of the Robot and restart it. After starting, please observe whether the Wi-Fi indicator light remains on. If it remains on, refresh the App to see if the Robot is online. If it flashes, it is recommended to restart the router. After the phone is connected to the network normally, open the App to check whether the Robot is online. If it still shows offline status, please reconfigure the network.

3. The Wi-Fi indicator light suddenly goes out in a daily state:

a. Check whether the Robot power supply is turned on.

b. In the power-on state, shortly press the reset button and observe the display status of the Wi-Fi light.

If you continue to encounter issues or have any further concerns, please don't hesitate to reach out to our customer support for further assistance.

Before adding your other EZVIZ devices to the SD7 smart screen, please note the following:

1. Ensure that both the SD7 and your other EZVIZ devices are linked to the same EZVIZ account.

2. Enable “Terminal Authorization” for the SD7 device by navigating to its Device Settings > More > Terminal Authorization.

Next, please follow these steps to add your other EZVIZ devices to the SD7 screen:

1. On the home page, tap the SD7 device card to access the device linkage page.

2. Tap the “Link Device” button.

3. Select either a single device or multiple devices that you wish to link, then tap "Link". For smart video doorphone devices, please select their corresponding doorbell and make sure the that “Terminal Authorization” for the smart video doorphone devices are also enabled by navigating to Device Settings of their monitor> More > Terminal Authorization.

4. Wait for the confirmation message indicating “Linked successfully.”

5. Return to check the linked devices. If you wish to unlink any device, tap the three-dot icon located to the right of the device name. This will reveal the “Unlink” button.